Charlotte choked on a gummy bear and died, and, in this latest installment, she is still struggling in her unlife. After Dead Ed, she moves on to answer phones for a hotline for troubled teens, hardly her idea of Heaven. However, the appearance of a new friend helps to soothe her hurting heart. Maddy seems to understand Charlotte and when all of Charlotte's Dead Ed friends abandon her to take on their new "lives, " Charlotte and Maddy bond. There is something more than meets the eye about Maddy, though. Meanwhile, Petula has gone into a coma due to a staph infection caused by a bad pedicure. In her quest to get her sister back, Scarlett has also entered a comatose state. Will Charlotte be able to guide the girls back home while managing the events in her own life?