Richard S. Gallagher

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Books5

Stress-Free Small Talk: How to Master the Art of Conversation and Take Control of Your Social Anxiety

Stress-Free Small Talk: How to Master the Art of Conversation and Take Control of Your Social Anxiety

2019

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

2013

How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work

How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work

2009

What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service

What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service

2008

I'll Be Watching You: True Stories of Stalkers and Their Victims

I'll Be Watching You: True Stories of Stalkers and Their Victims

2001