The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
Micah SolomonThe Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
January 1, 2016Select Books (NY)223 pages
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"Author explores the hospitality industry to learn how managers create successful customer experiences by exceeding the expectations of current generations. Includes anecdotes from interviews with owners, general managers, and chefs of leading lodging and food service organizations"--
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